Terms of Service & Privacy Policy

Welcome to niraamaya.co.in. This website is owned and managed by Niraa.

By browsing and using this website, you agree to comply with and be bound by the following terms and conditions, which together with our privacy policy, govern our relationship with you. Please read these terms carefully.

Niraa reserves the right to amend these terms and conditions at any time without prior notice. We encourage you to review this page periodically for the latest information. Your continued use of the service signifies your acceptance of the amended terms.

 

General Terms of Use

 

  • Lawful Use: You agree to use this website for lawful purposes only and to comply with all applicable laws and regulations.

  • Website Content: The content on this website is for your general information and personal, non-commercial use. It is subject to change without notice. While we strive for accuracy, we do not provide any warranty or guarantee as to the accuracy, completeness, or suitability of the information and materials found here. Your use of any information is entirely at your own risk.

  • Intellectual Property: This website contains material owned by or licensed to us, including the design, layout, graphics, and content. Reproduction is prohibited. All trademarks not owned by us are acknowledged.

  • User Account: If you create an account on our website, you are responsible for maintaining the confidentiality of your username and password. You must provide accurate and complete information, and you are responsible for all activities that occur under your account.

  • Prohibited Actions: You are strictly prohibited from using any automated device ("robot," "spider," "scraper," etc.) to access or copy any part of the website. You must not attempt to gain unauthorized access to our systems, interfere with the website's proper working, or violate its security in any way.

 

Orders, Shipping & Delivery

 

  • Order Acceptance: Your order is an offer to buy. We reserve the right to accept or reject any order for any reason, including limitations on quantities available for purchase, inaccuracies in product or pricing information, or other issues. Acceptance of your order is confirmed only when the product is dispatched.

  • Shipping & Delivery Time:

    • We offer free shipping on all orders across India. No promotion code is required.

    • Delivery typically takes 2-7 business days for most products. For a few limited products, it may take up to a maximum of 10 business days.

    • If you have not received your order within the specified timeframe, please contact us at support@niraamaya.co.in with your order number.

 

Cancellation, Returns & Refund Policy

 

We aim to provide a fair and straightforward policy. Please read the following sections carefully.

 

Cancellations

 

  • You may request a cancellation within 24 hours of placing your order.

  • However, if your order has already been processed by our operations team or has been shipped, the cancellation request cannot be approved.

  • Orders placed under special promotions, discounts, or same-day delivery categories cannot be canceled.

 

Returns

 

  • We have a 14-day return policy. You have 14 days after receiving your item to request a return.

  • Eligibility for Return: To be eligible, your item must be in the same condition you received it: unworn or unused, with all original tags, and in its original packaging. You will also need the receipt or proof of purchase.

  • How to Start a Return: To initiate a return, please contact us at support@niraamaya.co.in. If your return is accepted, we will provide you with a return shipping label and instructions. Items sent back to us without first requesting a return will not be accepted.

 

Damages and Issues

 

Please inspect your order immediately upon delivery. If the item is defective, damaged, or if you received the wrong item, contact us right away so we can evaluate the issue and make it right.

 

Exchanges

 

The fastest way to get the item you want is to return the original item. Once the return is accepted, you can make a separate purchase for the new item.

 

Refunds

 

  • For Returned Goods: After we receive and inspect your return, we will notify you if the refund is approved. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

  • For Services & Digital Products: Please note that all services, information, reports, and digital content purchased on the website are non-refundable.

 

Privacy Policy

 

Niraa is committed to ensuring your privacy is protected. Any information you provide will only be used in accordance with this privacy statement.

 

What We Collect

 

We may collect the following information:

  • Name and job title.

  • Contact information, including email address and phone number.

  • Demographic information such as postcode, preferences, and interests.

  • Other information relevant to customer surveys and offers.

 

What We Do with the Information

 

We use this information to understand your needs and provide better service, specifically for:

  • Internal record keeping.

  • Improving our products and services.

  • Sending promotional emails about new products, special offers, or other information we think you may find interesting.

  • Contacting you for market research purposes by email, phone, or mail.

 

Security

 

We are committed to ensuring your information is secure. We have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

 

How We Use Cookies

 

A cookie is a small file that helps analyze web traffic. We use cookies to identify which pages are being used, which helps us tailor our website to customer needs. A cookie does not give us access to your computer or any information about you, other than the data you choose to share. You can choose to accept or decline cookies in your browser settings.

 

Links to Other Websites

 

Our website may contain links to other websites. We do not have any control over those sites and are not responsible for the protection and privacy of any information you provide while visiting them.

 

Controlling Your Personal Information

 

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us.

 

Disclaimer & Limitation of Liability

 

The website and its content are provided on an "as is" basis. Niraa shall not be liable to you or anyone else for any inaccuracy, error, or omission, nor for any loss or damage arising from the use of this website. Our liability is expressly excluded to the fullest extent permitted by law.

 

Governing Law & Dispute Resolution

 

Your use of this website and any dispute arising out of such use is subject to the laws of India. Any litigation related to this agreement shall be brought exclusively in the courts of New Delhi, India.

 

Contact Us

 

If you have any questions regarding these policies, you may contact us at: support@niraamaya.co.in