Shipping policy
SHIPPING POLICY
Last Updated: 11 August 2026
At NIRAA, we carefully pack every order to help ensure that your home furnishings reach you safely and in excellent condition.
This Shipping Policy explains how orders placed through www.niraamaya.co.in are processed and delivered.
1. Shipping Within India
NIRAA offers free standard shipping within India on eligible orders placed through our Website, unless otherwise stated at checkout or on the relevant product or promotional page.
Orders are delivered through third-party courier and logistics partners.
2. Order Processing
Orders are normally processed after successful payment confirmation and verification of the order details.
We aim to process and dispatch orders as promptly as reasonably possible.
Processing may take longer during:
- weekends or public holidays;
- exhibitions or special events;
- major sales or promotional periods;
- festive seasons;
- periods of unusually high order volumes; or
- circumstances beyond our reasonable control.
Once your order has been dispatched, tracking information may be shared with you by email, SMS, WhatsApp or through the Website, depending on the courier and services available.
3. Estimated Delivery
Delivery times vary depending on the destination, courier availability and other logistical factors.
Any delivery date or timeline communicated on the Website, at checkout, through tracking information or by our customer-care team is an estimated delivery timeline and not a guaranteed delivery date, unless expressly stated otherwise.
NIRAA and our logistics partners will make reasonable efforts to deliver orders within the estimated timeframe.
4. Shipping Delays
Occasionally, delivery may be delayed due to circumstances beyond NIRAA's reasonable control, including:
- weather conditions;
- transport or logistics disruptions;
- courier delays;
- strikes or local restrictions;
- natural disasters;
- government restrictions;
- incorrect or incomplete delivery information;
- high order volumes; or
- other unforeseen circumstances.
Where we become aware of a significant delay affecting your order, we will make reasonable efforts to assist you and provide available updates.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, PIN code and contact number when placing an order.
Please carefully verify your shipping information before completing your purchase.
If you notice an error in your delivery information, contact us immediately at support@niraamaya.co.in or +91 789 252 1458.
We will try to update the address where reasonably possible. However, once an order has been dispatched, we may not be able to modify the delivery address.
NIRAA will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.
6. Delivery Attempts and Undelivered Orders
Our courier partner may contact you using the telephone number provided with your order to facilitate delivery.
If delivery cannot be completed because the recipient is unavailable, the address is incorrect or incomplete, the customer cannot be contacted, or delivery is refused, the courier may make additional delivery attempts or return the shipment to NIRAA.
If an order is returned to us because of incorrect customer-provided information, repeated failed delivery attempts, customer unavailability or refusal to accept a valid shipment, additional shipping charges may apply if the customer requests re-dispatch.
We will communicate any applicable re-shipping charge before dispatching the order again.
7. Damaged or Tampered Packages
If the outer package appears significantly damaged, opened or tampered with at the time of delivery, please photograph the package before opening it.
We strongly recommend recording an unboxing video where the package appears damaged or tampered with.
If the product inside is damaged, defective or incorrect, contact us within 7 days of delivery at:
Please include your order number and reasonable photographic and/or video evidence of the issue.
Claims will be handled in accordance with our Cancellation, Return & Refund Policy.
8. Lost Shipments
If tracking information indicates an unusual delay or you believe your order may have been lost in transit, please contact NIRAA Customer Care.
We will coordinate with the relevant courier or logistics provider to investigate the shipment.
Where a shipment is confirmed as lost in transit, NIRAA will take appropriate action, which may include sending a replacement or processing a refund, depending on product availability and the circumstances of the order.
9. International Shipping
NIRAA's standard Website shipping policy currently applies to deliveries within India.
For international delivery enquiries, please contact us before placing your order at support@niraamaya.co.in or +91 789 252 1458 to confirm whether delivery to your destination can be arranged, along with applicable shipping charges and other requirements.
International customers may be responsible for applicable customs duties, import taxes, local taxes or other charges imposed by authorities in the destination country. Such charges, where applicable, are generally not included in the product price or standard shipping charges unless expressly stated otherwise.
10. Contact Us
For shipping or delivery assistance:
Email: support@niraamaya.co.in
Customer Care / WhatsApp: +91 789 252 1458